Refund policy
At Avero, we are committed to providing quality products. Please read our return policy carefully before placing an order.
1. Returns
We only accept returns for products that arrive with a verified manufacturing defect.
Returns must be requested within 7 calendar days of delivery.
To qualify for a return, the product must:
• Be unused where reasonably possible.
• Be returned in its original packaging.
• Include all accessories and manuals.
• Be accompanied by proof of purchase.
• Be inspected and approved by Avero before any refund or replacement is processed.
2. Products That Cannot Be Returned
For hygiene and safety reasons, we do not accept returns for:
• Massage products that have been used.
• Products damaged through misuse, accidents, improper storage, or incorrect operation.
• Normal wear and tear.
• Minor cosmetic imperfections that do not affect functionality.
• Products purchased during promotional or clearance sales unless faulty.
3. Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a tracked courier service, as Avero cannot be responsible for lost return parcels.
Original shipping fees are non-refundable.
4. Inspection Process
Every returned item undergoes an inspection.
If no manufacturing fault is found, the product will be returned to the customer at the customer's expense.
Inspection decisions made by Avero are final unless otherwise required by South African law.
5. Refunds
Approved refunds will be processed to the original payment method within 7 to 14 business days after inspection.
Shipping costs are not refundable.
6. Replacements
Where possible, Avero may replace the faulty product instead of issuing a refund.
7. Store Credit
At our discretion, Avero may offer:
• Store credit
• A replacement product
• A discount voucher for a future purchase
instead of a cash refund.
8. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate.
Orders returned due to incorrect addresses may require additional shipping charges before being resent.
9. Contact
Email:
shop.averosa@gmail.com
Phone:
082 580 9000
Disclaimer: This product is intended for general wellness and relaxation purposes only. It is not a medical device and should not be used as a substitute for professional medical advice, diagnosis, or treatment.